Shipping Policy

Thank you for shopping with Spider. We are committed to providing a clear, reliable, and smooth shipping experience for our customers. This Shipping Policy explains how we process, prepare, and deliver orders placed through our online store.

Shipping Location

Spider currently ships orders within the United States only. At this time, we do not offer international shipping.

All orders are shipped to the delivery address provided by the customer during checkout. Please make sure your shipping details are complete and accurate before placing your order.

Our Processing Schedule

Orders are processed during our regular business hours: Monday – Friday
9:00 AM – 5:00 PM (US Time)

Orders placed before 5:00 PM (US Time) on business days will begin processing according to our standard fulfillment schedule.

Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next available business day.

Processing Time: After payment has been successfully received and the order details have been verified, orders typically require:

2–4 Business Days for Processing

During this time, we will:

Verify your order details.
Confirm payment authorization.
Prepare and pack your items.
Arrange shipment with the selected carrier.

Please note that processing time does not include the shipping transit time after the order has been dispatched.

Shipping & Delivery Time

Transit Time: 5–7 Business Days

Once your order has been processed and shipped, delivery typically takes 5–7 business days, depending on your location and the shipping carrier.

Estimated Total Delivery Time

7–11 Business Days

This includes:

Processing Time: 2–4 Business Days
Transit Time: 5–7 Business Days

Delivery estimates may vary due to factors outside of our control, including:

Carrier delays
Severe weather conditions
Public holidays
High shipping volume
Unexpected transportation issues

Shipping Charges

Spider charges a standard flat-rate shipping fee of $15 USD per order.

Any applicable shipping charges will be displayed during checkout before payment is completed. Customers will be able to review the total order cost, including shipping fees, before placing their order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details when available.

Tracking information may take approximately 24–48 hours to update after the package has been handed over to the shipping carrier or courier.

Customers can use the tracking information to monitor the delivery status of their order.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review:

Name
Shipping Address
Apartment or Unit Number
Contact Details

Spider is not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect or incomplete information provided by customers.

Delayed Deliveries

We work to ensure orders arrive within the estimated delivery timeframe. However, delivery dates are estimated and not guaranteed because shipping delays may occur due to circumstances outside of our control.

If your order is significantly delayed, please contact us at:

support@officialspider.com

Our team will review the shipment details and assist where possible.